juliace Frequently Asked Questions

juliace requires a valid government-issued Philippine ID for KYC verification. Accepted IDs include PhilSys (National ID), passport, UMID, SSS ID, driver's license, PRC ID, and Postal ID. You will also need to submit a selfie holding your ID. KYC verification is typically completed within 24 hours on business days.

The minimum age to register and play at juliace is 21 years old. This is a strict legal requirement mandated by PAGCOR for all online casino and gambling platforms operating in the Philippines. juliace enforces this rule without exception — accounts found to belong to underage players are permanently closed and any funds returned.

On the juliace login page, click "Forgot Password" and enter your registered email address. A password reset link will be sent to that email within a few minutes. Click the link, enter your new password, and confirm. If you no longer have access to your registered email, contact juliace support via live chat for identity-verified account recovery.

No. juliace strictly allows only one account per person, per household, and per device. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent account suspension and forfeiture of any bonuses or winnings. If you suspect a duplicate account was created in your name, contact our support team immediately.

To permanently close your juliace account, log in and navigate to Account Settings, then select "Close Account." You will be asked to confirm your identity via OTP and provide a reason for closure. Any remaining balance will be withdrawn to your registered payment method before closure. Alternatively, contact our 24/7 live chat support to assist with the process.

Log in to juliace and go to the Cashier section. Select GCash as your payment method, enter the deposit amount, and click Proceed. You will be redirected to the GCash payment gateway. Approve the transaction in your GCash app using your MPIN. Deposits via GCash are credited to your juliace account instantly in most cases.

The minimum deposit at juliace is ₱100 for most payment methods including GCash and Maya. Bank transfers via BPI, BDO, and Metrobank have a minimum of ₱500. Crypto deposits via USDT TRC20 have a minimum equivalent of ₱500. juliace does not charge deposit fees, though your bank or e-wallet provider may apply their own transfer charges.

GCash withdrawals from juliace are typically processed within 15 to 30 minutes after approval, making it the fastest withdrawal option available on the platform. Withdrawal requests submitted during peak hours or on Philippine public holidays may take up to 2 hours. juliace processes all withdrawal requests 24 hours a day, 7 days a week.

Bank transfer withdrawals to BPI, BDO, and Metrobank accounts are processed within 1 to 3 banking days after juliace approves the request. juliace approves withdrawal requests within 24 hours. Transfers made on weekends or Philippine public holidays are processed on the next banking day. InstaPay transfers, where available, may settle faster.

juliace does not charge any platform-side withdrawal fees. However, your bank or e-wallet provider may charge their own transfer fees — for example, some banks charge a small InstaPay or PESONet fee. GCash and Maya generally do not charge incoming transfer fees for personal accounts. Check with your provider for their current fee schedule.

The standard daily withdrawal limit at juliace is ₱500,000. High Roller account holders with verified KYC and higher tier status may be eligible for increased limits. If you need to withdraw an amount exceeding the standard daily limit, please contact juliace support via live chat to arrange a manual high-value withdrawal.

juliace offers a wide selection of JILI slot games, including popular titles like Fortune Gems, Boxing King, Golden Empire, Super Ace, Crazy777, Mega Ace, and Lucky Coming. New JILI releases are added regularly. All JILI games at juliace are sourced directly from the provider, ensuring authentic RTP rates and fair gameplay certified by independent auditors.

Yes. juliace features a full live casino lobby with real human dealers streaming in HD. Available live casino games include Sic Bo, Baccarat, Roulette, Blackjack, Dragon Tiger, and various game show titles. Live tables run 24/7 and include tables with Philippine peso betting minimums suited for both casual players and high rollers.

Yes. juliace is fully optimised for mobile browsers on both Android and iOS devices — no app download required. Simply open juliace.org in your mobile browser (Chrome on Android or Safari on iPhone) and log in. The mobile site loads quickly on 4G and WiFi connections and gives you access to the full game library, cashier, and account settings.

RTP varies by game and provider. Most JILI slots at juliace have an RTP between 96% and 98%, which is competitive with industry standards. RTP is a long-term statistical average across millions of spins — it does not guarantee individual session results. You can find the specific RTP for each game in its paytable or information screen within the game itself.

juliace offers a welcome bonus for newly registered and verified players. The bonus is credited to your account after your first qualifying deposit. Specific bonus amounts, qualifying deposit thresholds, and any applicable wagering requirements are detailed on the Promotions page of your juliace account dashboard. Bonus terms are updated regularly, so always check the current promotion before depositing.

Wagering requirements specify how many times you must bet your bonus amount before it can be withdrawn as cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. juliace clearly states the wagering requirements for every bonus in its Terms and Conditions.

Yes. juliace runs a tiered loyalty programme that rewards active players with points for every real-money wager placed on slots, live casino, and sports betting. Points accumulate and can be exchanged for bonus credits or cashback. Higher loyalty tiers unlock perks including faster withdrawal processing, dedicated account managers, and exclusive High Roller promotions.

Yes. Most juliace bonuses have an expiry period, typically 7 to 30 days from the date they are credited to your account. If the wagering requirement is not met within the expiry period, the bonus and any associated winnings are forfeited. The exact expiry period for each bonus is stated in its individual Terms and Conditions on the Promotions page.

juliace operates under the oversight of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for regulating online gambling in the Philippines. Playing on a PAGCOR-monitored platform like juliace is legal for Filipino residents aged 21 and above. juliace complies with all applicable Philippine gaming regulations and anti-money laundering requirements.

Log in to juliace, go to Account Settings, and select the Responsible Gaming tab. From there, click Deposit Limits and set your preferred daily, weekly, or monthly cap in Philippine pesos. Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period to protect you from impulsive decisions.

To self-exclude, go to Account Settings, select the Responsible Gaming tab, and click Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or permanent) and confirm via OTP. Your account is suspended immediately. juliace will not send any marketing communications during your exclusion. If you cannot access your account, contact support via live chat or email [email protected].

If you feel your gambling is becoming a problem, juliace strongly encourages you to reach out for help. You can contact our 24/7 live chat support to activate self-exclusion or other responsible gaming tools. External support is available through PAGCOR's responsible gaming programme, the National Center for Mental Health (NCMH) Philippines, and Gamblers Anonymous, which has support groups in Metro Manila, Cebu, and Davao.