Responsible Gaming
at juliace
Playing at juliace should always be fun, exciting, and within your control. We believe that responsible gaming is not just a checkbox — it is the foundation of everything we do for Filipino players. From 21+ age enforcement to self-exclusion tools and deposit limits, juliace gives you the tools to stay in charge of your play.
juliace strictly enforces the 21+ minimum age requirement mandated by PAGCOR for all online gambling and casino activities in the Philippines. No exceptions.
How juliace Keeps You In Control
We have built a full suite of responsible gaming tools directly into your juliace account dashboard. These are always available — no waiting, no complicated process.
Set daily, weekly, or monthly deposit caps on your juliace account. Once you set a limit, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions during a losing streak.
Set a maximum session duration so the juliace platform automatically logs you out after your chosen time. Whether it is 30 minutes or 3 hours, you decide when the session ends — not the other way around.
Define the maximum amount you are comfortable losing within a set period. juliace will automatically pause your play when you reach your self-set loss threshold, giving you the breathing room to step back and reassess.
Enable timed pop-up reminders that appear during your gaming session to show you how long you have been playing and how much you have spent. A gentle nudge from juliace to help you stay grounded and make conscious choices.
Need a short break without fully closing your account? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your juliace account is temporarily suspended and you will not receive any promotional communications.
For players who feel they need a longer break, juliace offers self-exclusion for periods ranging from 6 months to permanent closure. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed.
How to Activate Self-Exclusion
Requesting self-exclusion on juliace is straightforward and takes less than five minutes. Your request is processed immediately — no delays, no persuasive retention offers.
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Log in to your juliace account Visit juliace.org and log in using your registered email and password. Make sure you are on a secure connection before proceeding.
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Navigate to Responsible Gaming settings Go to your Account Dashboard, select "Account Settings," then click on the "Responsible Gaming" tab in the left-hand menu.
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Choose Self-Exclusion and select your period Click "Self-Exclusion," then choose your preferred exclusion period: 6 months, 1 year, 2 years, 5 years, or Permanent. Read the terms carefully before confirming.
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Confirm via OTP sent to your Philippine mobile number Enter the one-time password sent to your registered Philippine mobile number to confirm the self-exclusion request. This step prevents accidental activation.
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Receive confirmation and account suspension Your juliace account will be suspended immediately. You will receive a confirmation email. All marketing communications will stop. Any remaining balance is securely held and accessible upon the end of your exclusion period.
Cannot access your account? You can also request self-exclusion by contacting our 24/7 support team via live chat or by emailing [email protected] from your registered email address.
Setting Your Limits
juliace offers a full range of financial and time controls you can set directly from your account dashboard. These limits are there to help you enjoy the games without losing perspective on your budget.
- Decreasing a limit takes effect immediately
- Increasing a limit has a mandatory 7-day cooling period
- Self-exclusion is irreversible for the chosen duration
- All limit changes are logged and auditable by PAGCOR
Is Gambling Becoming a Problem?
Problem gambling can affect anyone, regardless of income, age, or experience level. Recognising the early warning signs is the most important first step toward getting help. juliace encourages all players to check in with themselves regularly.
Chasing LossesFeeling compelled to keep playing to win back money you have already lost, even when it means spending money you cannot afford to lose.
Hiding Your GamblingLying to family members, friends, or colleagues about how much time or money you are spending on online casino games.
Difficulty StoppingFeeling restless, anxious, or irritable whenever you try to cut down or stop gambling, or finding it impossible to walk away mid-session.
Borrowing to GambleTaking out loans, borrowing from family, or using credit cards specifically to fund gambling activities at juliace or elsewhere.
Neglecting ResponsibilitiesMissing work, school, or important family commitments — such as family gatherings in Manila, Cebu, or elsewhere — because of time spent gambling.
Gambling as an EscapeUsing online gaming as a way to cope with stress, depression, loneliness, or other personal problems rather than for entertainment.
Ask Yourself These Questions
If you answer "yes" to two or more of the questions below, juliace strongly encourages you to use one of our responsible gaming tools or reach out to a support organisation listed further down this page.
Responsible Gaming Self-Assessment
If you answered yes to two or more questions, please consider activating juliace's self-exclusion or cool-off tools, or reaching out to one of the support organisations listed in the section below.
Support Resources for Filipino Players
You are never alone. These organisations provide free, confidential support for problem gambling in the Philippines and internationally.
PAGCOR
The Philippine Amusement and Gaming Corporation oversees responsible gaming compliance across all licensed operators in the Philippines, including juliace. PAGCOR maintains a national self-exclusion registry for problem gamblers.
NCMH Philippines
The National Center for Mental Health in the Philippines provides mental health services including counselling for behavioural addictions. Filipino players experiencing gambling-related distress can seek professional help through NCMH facilities.
Gamblers Anonymous
Gamblers Anonymous operates support groups across Metro Manila, Cebu, and Davao. Meetings are free, confidential, and open to anyone who feels they may have a gambling problem. The programme is peer-led and community-based.
juliace Support
Our 24/7 live chat support team is trained to assist players who want to activate responsible gaming tools, request self-exclusion, or simply talk through their options. Access live chat directly from your juliace account dashboard.
juliace's Responsible Gaming Pledge
At juliace, responsible gaming is not just a policy document — it is a genuine commitment to every Filipino player who trusts us with their entertainment. We understand that online casino games, Sic Bo, JILI Slots, and sports betting are exciting, but they should always remain a form of leisure, never a source of financial or emotional hardship.
juliace operates on the principle that long-term player wellbeing is more important than short-term revenue. That is why we have invested in building industry-leading responsible gaming tools into the very heart of our platform, rather than burying them in a settings menu few players ever visit. Every tool is accessible within two taps from your dashboard, available 24/7, and processed instantly.
Our responsible gaming programme is built around four core pillars:
- Prevention: Robust KYC and age verification to ensure only eligible Filipino players aged 21 and above can register and play on juliace.
- Education: Clear, honest information about the odds of games, the nature of gambling as entertainment, and where to seek help if needed.
- Empowerment: A comprehensive suite of player-controlled tools — deposit limits, loss limits, session timers, cool-off periods, and self-exclusion — that put control firmly in your hands.
- Support: 24/7 live chat support, a trained team capable of assisting with responsible gaming requests, and proactive outreach when juliace detects patterns of play that may indicate problem gambling behaviour.
juliace also maintains a strict policy of never marketing to players who have activated a cool-off period or self-exclusion. Once you take a break, we respect that fully — no promotional emails, no SMS offers, no bonus notifications until your exclusion period has ended and you have actively chosen to return.
We work closely with PAGCOR to ensure that our responsible gaming standards meet and, where possible, exceed the minimum requirements set by Philippine regulations. juliace staff involved in customer-facing roles receive regular responsible gaming training so that they can identify at-risk players early and respond appropriately and sensitively.
If you are playing at juliace right now and something feels off — if you are spending more than you planned, if you are playing to escape rather than to have fun, or if someone close to you has expressed concern — please use our tools today. A cool-off period costs you nothing and could make all the difference. And remember: gambling at juliace should always be something you choose freely, not something you feel compelled to do.
- Mandatory 21+ age verification via government-issued Philippine ID for all new accounts
- Self-exclusion requests processed in real time with immediate account suspension
- Deposit, loss, and time limits available from account registration day one
- Zero marketing communications sent to players in cool-off or self-exclusion status
- Trained support team available 24/7 via live chat for responsible gaming assistance
- Proactive monitoring for unusual account activity patterns indicating at-risk play
- All responsible gaming practices subject to PAGCOR regulatory oversight and audit
Gambling should never be seen as a way to make money, solve financial problems, or escape from stress. The house always has a mathematical edge, and no strategy guarantees consistent winnings over the long term.
Play juliace for fun. Set a budget before you start. Treat any winnings as a bonus, not an expectation. And if gambling stops being fun, stop playing.
You must be 21 or older to play. This is a legal requirement under PAGCOR regulations for all online gambling activities in the Philippines.
Play Smart. Play Safe. Play at juliace.
Responsible gaming is a shared responsibility. juliace provides the tools — you make the choices. Explore our full range of games knowing that your wellbeing always comes first on our platform.