juliace Privacy Policy

juliace ("we," "us," "our," or "the Platform") operates the online casino and sports betting website accessible at juliace.org. juliace is a PAGCOR-monitored online gaming platform serving Filipino players across the Philippines, including users from Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the country.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, juliace acts as the personal information controller in respect of the personal data collected from players and website visitors through the juliace platform.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact our Data Protection Officer at the email address provided in Section 13 of this Policy. All inquiries will be acknowledged within five (5) business days and resolved within the timeframes prescribed by the National Privacy Commission of the Philippines.

juliace collects personal data that is necessary, proportionate, and relevant to the specific purposes for which it is processed. The categories of personal data we collect include, but are not limited to, the following:

juliace collects personal data through several channels, all of which are designed to be transparent and proportionate to the purpose at hand:

• Direct Submission: When you register an account, complete your profile, submit KYC documents, make a deposit or withdrawal request, contact customer support, or participate in a promotion, you provide personal data to us directly.
• Automated Technical Collection: When you visit or interact with the juliace website, our systems automatically collect technical data such as your IP address, device identifiers, browser type, and session activity logs. This data is collected using server logs, cookies, and similar tracking technologies as described in Section 7.
• Payment Processors: When you make a deposit or withdrawal via GCash, Maya, BPI, BDO, Metrobank, Coins.ph, 7-Eleven Cliqq, or USDT TRC20, the relevant payment service provider may share transaction confirmation data with juliace to facilitate the transaction and reconcile your account balance.
• Third-Party Verification Services: juliace may use third-party identity verification or fraud detection service providers to assist with KYC screening. These providers may return verification status results to juliace based on the documents you submit.
• Publicly Available Sources: In limited circumstances related to AML compliance and fraud prevention, juliace may cross-reference your details against publicly available watchlists, sanctions databases, or government-published records.

juliace processes your personal data only for specific, declared, and legitimate purposes. We do not use your data in a manner that is incompatible with the purposes for which it was collected. The primary purposes for which juliace processes your personal data are as follows:

• Account Management: To create, maintain, and administer your juliace player account, including processing your login credentials, managing your balance, and recording your transaction history.
• Identity & Age Verification: To verify that you are who you say you are and to confirm that you meet the mandatory 21+ age requirement for online gambling in the Philippines as mandated by PAGCOR.
• Payment Processing: To process deposit and withdrawal transactions to and from your account using your preferred Philippine payment method, and to maintain accurate financial records.
• Legal & Regulatory Compliance: To meet our obligations under the Anti-Money Laundering Act (RA 9160 as amended), PAGCOR's regulatory requirements, and the Data Privacy Act of 2012 — including transaction monitoring, suspicious activity reporting, and record-keeping obligations.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, collusion, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns and account activity for indicators of problem gambling behaviour, to enforce deposit and loss limits set by the player, and to process self-exclusion requests.
• Customer Support: To respond to your support inquiries, resolve disputes, and maintain records of communications for quality assurance purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve our games, features, user interface, and overall platform performance for Filipino players.
• Direct Marketing (with consent): Where you have provided explicit consent, to send you promotional offers, bonus notifications, and relevant platform updates via email or SMS to your registered Philippine mobile number. You may withdraw this consent at any time.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, juliace relies on the following legal bases for processing your personal data:

• Contractual Necessity: The majority of our data processing activities are necessary for the performance of the contract between you and juliace — specifically, the Terms and Conditions you accept upon registration. Without processing your identity, contact, and financial data, we cannot provide you with gaming, payment, and support services.
• Legal Obligation: Certain data processing activities — particularly KYC/AML verification, transaction monitoring, suspicious activity reporting, and age verification — are mandatory obligations imposed on juliace by Philippine law and PAGCOR regulations. You cannot opt out of these processing activities as a condition of using our services.
• Legitimate Interests: juliace processes technical and usage data for security monitoring, fraud detection, and platform analytics on the basis of its legitimate interests as an online gaming operator. We have assessed that these interests do not override your data protection rights.
• Consent: Where processing is not required by contract or law — specifically, direct marketing communications — juliace will only process your data after obtaining your freely given, specific, and informed consent. You may withdraw this consent at any time without penalty through your account dashboard or by contacting our support team.

juliace does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where strictly necessary and proportionate:

• Payment Service Providers: GCash, Maya, BPI, BDO, Metrobank, Coins.ph, and other payment processors receive the transaction data necessary to execute deposits and withdrawals on your behalf.
• KYC & Identity Verification Providers: Third-party identity verification service providers receive copies of your KYC documents solely for the purpose of verifying their authenticity and your identity.
• Game Software Providers: Game providers (including JILI and other licensed game studios) may receive a pseudonymous player identifier and wager/result data for the purpose of game delivery and result certification.
• PAGCOR & Regulatory Authorities: juliace is required by its operating conditions to provide PAGCOR and other competent Philippine regulatory authorities with access to player account data, transaction records, and KYC documentation upon request.
• Law Enforcement & Courts: Where required by a lawful order, court order, or mandatory disclosure obligation under Philippine law — including the Anti-Money Laundering Act — juliace may disclose your personal data to law enforcement agencies, the Anti-Money Laundering Council (AMLC), or other government bodies.
• IT Infrastructure & Security Providers: Providers of hosting, cloud storage, cybersecurity, and database management services who process data on juliace's behalf under strict data processing agreements that prohibit independent use of your personal data.

juliace uses cookies and similar tracking technologies (including web beacons, session tokens, and local storage objects) to operate the platform, ensure security, remember your preferences, and analyse how users interact with our website. The following categories of cookies are used:

You can manage or delete non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the juliace platform. Instructions for managing cookies in the most common browsers are available through your browser's Help section.

juliace retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The general retention schedules applicable to the main categories of personal data are as follows:

• Account & Identity Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, as required by the Anti-Money Laundering Act of 2001 and its amendments.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, in accordance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLC regulations and PAGCOR's record-keeping obligations.
• Customer Support Communications: Retained for two (2) years from the date of the last communication in a support case, unless the communication is relevant to an ongoing dispute or regulatory inquiry, in which case it is retained until resolution.
• Technical & Usage Data (Logs): Retained for twelve (12) months for security monitoring purposes, after which logs are anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your account, plus three (3) years thereafter, to demonstrate compliance with consent obligations.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with industry-standard data destruction procedures. Where deletion is not immediately technically feasible, juliace will ensure that the data remains inaccessible and isolated until secure deletion can be completed.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, juliace account holders and website visitors have the following rights with respect to their personal data. These rights may be exercised by contacting our Data Protection Officer as described in Section 13:

• Right to Be Informed: You have the right to be informed of the fact that your personal data is being or has been collected and processed, including the purposes, scope, and method of processing — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of all personal data that juliace holds about you, including the source of the data, the processing purposes, and the identity of any third parties to whom it has been disclosed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by juliace be corrected or updated. Minor corrections (such as updating your contact number) may be made directly through your account dashboard.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to juliace's legal obligations to retain certain data under AML and PAGCOR regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another personal information controller where technically feasible.
• Right to Damages: You have the right to be indemnified for any damages sustained as a result of a violation of your data privacy rights under the Data Privacy Act of 2012.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph) if you believe that juliace has violated your data privacy rights.

juliace implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following controls:

• Encryption in Transit: All data transmitted between your device and juliace's servers is protected using TLS 1.2 or higher (256-bit SSL encryption). You can verify this by the padlock icon in your browser's address bar.
• Encryption at Rest: Sensitive personal data — including KYC documents, financial data, and password hashes — is stored in encrypted form on our servers using AES-256 encryption.
• Access Controls: Access to personal data within juliace is restricted on a strict need-to-know basis. All internal access events are logged and regularly audited.
• Two-Factor Authentication: juliace supports and encourages the use of two-factor authentication (2FA) via OTP sent to your registered Philippine mobile number to protect your account from unauthorised access.
• Penetration Testing: juliace conducts regular third-party security assessments and penetration tests to identify and remediate vulnerabilities in our platform infrastructure.
• Incident Response: juliace maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in harm to affected players, juliace will notify the National Privacy Commission and affected individuals within the timeframes required by the Data Privacy Act of 2012.

While juliace takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and enabling two-factor authentication.

juliace strictly prohibits the use of its platform by any person under the age of 21, as mandated by PAGCOR for all online gambling activities in the Philippines. juliace does not knowingly collect personal data from individuals under 21 years of age.

If you are a parent or guardian and believe that a minor under your care has created a juliace account, please contact our customer support team immediately. We will investigate and take appropriate action, including account closure and data deletion, as expeditiously as possible.

juliace may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulations, or the National Privacy Commission's guidance. When we make a material change to this Policy — meaning a change that significantly affects your rights or how we process your personal data — we will provide advance notice by posting a prominent notice on the juliace platform and, where practicable, by sending a notification to your registered email address at least seven (7) days before the change takes effect.

Non-material amendments — such as typographical corrections or clarifications that do not alter the substance of our data processing practices — may take effect immediately upon posting. The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment. Your continued use of the juliace platform following any amendment to this Privacy Policy constitutes your acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how juliace protects your personal data. Previous versions of this Policy are available upon request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way juliace processes your personal data, you may contact our Data Protection Officer using the details below. All communications must be in written English.

If you are not satisfied with juliace's response to your data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. The National Privacy Commission is the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.